Partnership Support Specialist, Tampa Bay

Reports To: Sr. Partner Operations Manager

Location: Tampa Bay office

Key Relationships: Social Media Coordinator; Sr. Partner Operations Manager

Status: Full-Time, Regular, Exempt

Travel: Requires occasional travel (event and program related), infrequent weekends (event-related)

Positive Coaching Alliance’s (PCA) vision is a world where every young person has access to the transformational benefits of a positive youth sports experience with a coach who inspires them to become their best selves in the game and in life.

The organization is a transformative force in the national youth sports landscape dedicated to changing the culture of youth sports by eliminating long-standing barriers that prevent access to a positive youth sports experience for many young people.

With 60 staff and 170 experienced PCA trainers, the organization partners with over 800 youth sports organizations, school districts, professional sports leagues, youth-serving organizations, and community leaders across the country to provide them with the tools and training they need to make their youth sports offerings positive, equitable, and accessible.  

PCA is headquartered in the San Francisco Bay Area and operates via a national footprint of 13 local PCA regions with committed non-governing local boards. Collectively, PCA and its partners bring a wealth of expertise and commitment to setting new standards in youth sports in America so that every young person has access to the benefits of a positive youth sports experience regardless of social or economic circumstance.  PCA is looking for people who are passionate about the power of youth sports to improve outcomes for young people to join our small but mighty team.

The Partnership Support Specialist is an experienced administrative professional with deep knowledge of youth sports and school operations who is a key member of the Tampa Bay PCA team. This role directs the planning, executing, and stewarding of our local recognition programs in alignment with chapter strategic goals as well as supports the Sr. Partner Operations Manager with PCA workshops and the Character Development Program.

PCA supports the Partnership Support Specialist with a competitive salary and excellent perks and benefits options.  Positive is in our name, and teamwork is in our DNA:  Our work environment encourages practicing collaboration in a supportive, flexible, friendly, and fun remote atmosphere.

• Administratively supports the Chapter’s Character Development Program: Coordinates printing of program materials, orders supplies, collates program binders, prepares physical packets for each park, orders catering/materials for trainings, interacts weekly with trainers to ensure parks have needed supplies, and prepares the monthly visit and feedback summaries using the visit documentation form.
• Actively supports the Chapter’s Character Development Program as a trainer/coach at assigned parks during the after-school and summer programs. 
• Plans, implements, and manages the annual Triple-Impact Competitor Scholarship (TIC) and the Coach of the Year (COY) Programs. This includes managing the application platform/method, sending outreach communications to relevant constituents, coordinating social media posts promoting applications/nominations, identifying new sources for applicants/nominations, mobilizing chapter staff to solicit and follow up on applications/nominations, and guiding applicants to complete items as needed.
• Selects and project-manages a team of reviewers to evaluate applications/nominations for TIC and COY Programs. Plans key calendared and ad hoc events, social media posts and other opportunities recognizing finalists and winners.
• Measures, summarizes, reports, and suggests learnings on the progress and goals of the annual Chapter recognition programs to leadership regularly & upon completion, including growth of the TIC/COY Programs.
• Builds and maintains a community of COY winners through regular engagement throughout the year: written communications, events, and social media.
• Coordinates TIC Scholarship Program mentorship activities including recruiting, engaging, and building relationships with mentors who support scholarship finalists and winners, creating and implementing multiple events each school year for scholarship finalists, winners, and mentors, and keeps mentors engaged in overall Chapter news throughout the year.
• Keeps Chapter database partner records up-to-date and appropriately marked for mass communications.
• Conducts Jr. TIC workshops as a certified PCA Trainer and serves as point of contact for middle school administrators as needed.
• Stays informed about issues and challenges facing local partners and recommends strategic considerations to Chapter leadership.
• Creatively and expertly leverages existing PCA resources and tools to meet the needs of assigned partners and/or creates new tools and/or recommends edits for use by local partners as directed and approved by the Sr. Partner Operations Manager. This requires deep and current knowledge of PCA content and Tampa Chapter objectives.
• General Chapter Partnership project or administrative support as directed by Chapter leadership.

• Bachelor’s Degree preferred or equivalent work experience of 5 years in a business environment involving project/deadline management, business writing, team projects.
• Experience (3+ years min) working with youth sports programs demonstrating functional knowledge of typical roles, sports seasons, organization structure, and challenges programs face.
• Experience and/or ability to teach, facilitate and lead group trainings.
• Ideally committed  to becoming a certified PCA trainer.
• Comprehensive knowledge of all PCA content, materials, and resources. 
• Demonstrate proficiency in Microsoft Office Suite without on-the-job training; Salesforce/CRM and Google Suite experience preferred.
• Highly organized and rarely makes mistakes with data entry.
• Proven self-starter and experience with setting and managing own tasks and progress towards goals.
• Exceptional ability to effectively and intuitively communicate in-person, over phone, via email (concise; appropriate tone and grammar usage).
• Experience with and ability to provide key constructive feedback to adults with tact, as well as demonstrating receiving feedback professionally & incorporating learnings
• Demonstrate comfort and experience with pitching a value proposition, storytelling, and confidently recommending how to leverage the services and resources an organization provides. 
• Problem-solving skills with an ability to adapt and readily respond to needs. 
• Conflict resolution skills and experience with expressing empathy for the experience of another within a professional context.
• Team Player – collaboration internally and externally is a constant:  Program Manager Team, Partnership Manager Team, Marketing Team, Product/Content Team, etc.

The Partnership Support Specialist should embody the following personal characteristics:

• High ethical standards 
• Values diversity of thought
• A team-player who excels at leadership and individual tasks
• Passion and love for sports and youth programs
• Passion for the PCA mission is essential!

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status, or any other characteristic protected by law. 

(eligibility details apply): 

• • Health Benefits:  PCA offers a diverse catalog of medical, dental, and vision plans.  We provide a generous subsidy for employees & their dependents;
  • Retirement:  Our retirement plan offers immediate vesting and 7% match!; 
  • Supportive Family & Wellness Benefits:  PCA believes in work-life balance.  We provide basic employee life and disability insurance, Paid family leave; Caregiver support benefits; Adoption assistance; Employee assistance program; Generous time off, including 15 paid holidays;
  • Want to invest in your skills & career?:  PCA offers a robust professional development resource library, custom curricula, virtual classes, and management support; 
  • Maximize your income:  Remote office fringe pay; Discount programs on wellness resources; Flex Savings Account; Retirement and financial counseling benefits;
  • Fun:  All Staff retreat trips, connection games at monthly staff meetings, formal shout-outs of appreciation, sports event invites

To apply, send cover letter and resume to [email protected]